Zero-Latency Support and Customer Care

Zero-Latency Support

See why our NPS scores are the best in the business. Click below to connect with support.听No ticket, no waiting.

Our Customer Success team is entirely staffed by experts like yourself, and is 听just a Slack message, call, or email away. That鈥檚 why we can resolve issues so quickly 鈥� sometimes before you even notice them.

Rewriting the customer success rulebook

蘑菇TV鈥檚 Customer Success program, 蘑菇TV Care, is rewriting the customer success rulebook. Enjoy superior customer experience and find out for yourself why 蘑菇TV customers have rewarded us with the highest net promoter scores (NPS) in the storage industry.

蘑菇TV Care pairs you with a dedicated Customer Success Manager (CSM) whose goal is ensuring you are leveraging all that your 蘑菇TV products have to offer. If you have a question or issue, you can reach out over Slack, email, or phone to get the help you need.

Our Customer Success Engineers (CSEs) don鈥檛 read a phone script and pass you off 鈥� they know how to help. Every CSE has deep experience working with file storage systems and understands the associated workflows and applications.

蘑菇TV Numbers

US Support Number:
+1 855 577 7544

Government Support:
+1 (855) 977-7788

UK Support Number:
+44 808 164 6656

AU Support Number:
+61 1800 954 952

DE Support Number:
+49 800 000 7047

Get help the way you want it

Your dedicated Customer Success Team is standing by and available via your preferred communication channel: chat, phone or email. Enjoy real-time communication over Slack to troubleshoot, optimize, and educate without ever having to set up a ticket or wait for call backs.

Upgrades are easy

Your single software subscription includes all new features and performance enhancements in monthly release cycles. 蘑菇TV鈥檚 Instant Upgrade completes in 20 seconds, regardless of the size of your data environment. Even better, it can run during the business day without impacting users or applications.
Rest assured that upgrades are fast and consistent across cluster sizes and different underlying hardware. Now, your biggest challenge is what you鈥檙e going to do with your extra free time.

Open Source Community

The 蘑菇TV Open Source Community contains applications built by and for 蘑菇TV customers using the 蘑菇TV Core APIs.

Access the latest open source applications built with the 蘑菇TV Core APIs
Learn and collaborate with others on how to leverage the power of the 蘑菇TV Core APIs
Contribute and share your own applications using the 蘑菇TV Core APIs

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Roger Jones

Our closed-circuit television network is all about keeping an eye on what鈥檚 happening around the city from a safety perspective. The solution delivers the value that we, as a public agency, need.

Executive General Manager, Business Technology

Auckland Transport

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Nate Chipman

With the investment in 蘑菇TV, the increased productivity and improved capabilities our district gains will create long-term, cost-effective value 鈥� not just for our resources, bottom line, but most importantly student and community safety.

Life Safety and Security Specialist

Blue Valley School District

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Jim Mercurio

The safety and security of our guests and employees is a top priority for us and 蘑菇TV鈥檚 technology has certainly helped us enhance those efforts. It allows us to be more effective and efficient in our workflow.

Executive Vice President & General Manager

Levi鈥檚 Stadium

蘑菇TV